Consumer Terms and Conditions

If you are a consumer, these terms apply to you.

Please read these terms carefully. If you click on the 'accept' button once you have completed reading these terms you are agreeing to and accepting the terms. This means that the terms will be legally binding on you.

If you do not agree to these terms, click on the 'reject' button below. This will mean that you are not allowed to access or use our services.

If you are acting on behalf of a business, please refer to the Business Terms by clicking the tab above.

You are a 'consumer' if you are buying services from our site as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a 'business customer' if you are buying services from our site for purposes relating to your trade, business, craft or profession.

1. About us

We are Vidrush Ai Studios LLP (trading as VidRush), a company registered in England and Wales under company number: OC456595. Our registered office is at: 32 Kinburn Street, London, England, SE16 6DW.

2. How to contact us

You can contact us by sending an email to support@vidrush.ai.

3. These terms

3.1 These terms apply to your use of VidRush. Please read these terms carefully before you place any orders on our site, as they set out important information about your and our rights and obligations. Please note that you must agree to these terms before you place your order.

3.2 Any reference to we, us or our in these terms is to VidRush, and any reference to you or your is to the person placing an order on our site.

3.3 You must be at least 13 years old to use our Services. If you are under the age of 18, you confirm that you have obtained the consent of your parent or legal guardian and they have agreed to enter into this Agreement on your behalf and by agreeing to these terms, your parent or legal guardian accepts responsibility for your compliance with these terms and conditions.

3.4 Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.

3.5 The Subscription Plans are, in respect of each Service, the specific additional or amended terms of support to be provided by us as relevant to that Service (as updated from time to time) which are available at https://vidrush.ai/pricing.

3.6 The Subscription Plans, these terms and any other documents referred to in them are referred to together as this Agreement.

3.7 If there is any inconsistency in the rights and obligations set out in this Agreement, the following order of priority shall prevail (in descending order of priority):

(a) these terms;

(b) the Subscription Plans; and

(c) any policies or other documents referred to in these terms or the Subscription Plans.

3.8 Without changing the order of priority set out at clause 3.7, later versions of the documents listed at that clause will take priority over earlier versions if there is any conflict or inconsistency between them.

4. Our services

4.1 Under these terms, we are providing you with access to and use of the generative AI platform named VidRush, including any associated functionalities, tools, or features within the platform that enable you to generate Outputs (defined below at clause 4.3) as well as all updates and upgrades to them (Services, and Service refers to each Service separately).

4.2 Under these terms, AI System means our proprietary algorithm and machine learning model for generative AI developed by us and used in connection with the provision of the Services, including, if present, associated configuration, parameters, machine learning model architectures and weights (in source code and object code formats), any updates, upgrades, patches, fixes or workarounds made available by us, and any data, media or documents associated with it.

4.3 Under these terms, Outputs means any content, data, or material generated by the AI System in response to user prompts or interactions, including but not limited to text, images, audio, video, or other forms of media created by the generative AI System.

4.4 THE SERVICES REQUIRE THE FOLLOWING TECHNICAL SPECIFICATIONS TO OPERATE:

(a) device compatibility: desktop computers and laptops

(b) operating system: any operating system capable of running a supported web browser, including but not limited to Windows 7 or later and macOS 10.10 (Yosemite) or later

(c) browser: a current or immediately prior major version of Chrome, Firefox, Safari, or Microsoft Edge

(d) internet connection: broadband connection of at least 10 Mbps recommended

(the Technical Specifications)

5. Orders for our services

5.1 Please check your order carefully and correct any errors before you submit it to us.

5.2 After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by us. Your order is an offer to buy Services from us on these terms.

5.3 Acceptance of your order by us takes place when we send you an order confirmation email, at which point a legally binding contract is formed between you and us on these terms.

5.4 If we do not accept your order, for example because we are unable to take payment, the Services are unavailable, you are under 13 years old or there has been a mistake regarding the pricing or description of the Services, we will email you using the details you provided when you placed your order. We have the right to reject any order for any reason.

6. Availability

6.1 All orders are subject to availability. We cannot guarantee that any Services will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing certain Services. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a refund of any advance payments made by you for any Services that have not yet been provided.

7. Making changes to your order

7.1 If you would like to make any changes to your order after you have submitted it, please contact us as soon as possible and we will let you know if it is possible to change your order.

8. Rights of access and use of our services

8.1 All intellectual property rights, meaning all intellectual property rights worldwide, including but not limited to copyright, database rights, design rights, trade marks, patents, know-how, trade secrets, and all other intellectual property rights of whatever nature (Intellectual Property Rights), in or to the Services and AI System, wherever arising, are owned by us or the relevant third party owner. Any payments that you make or have made only allow you to access and use the Services in accordance with the terms set out in this Agreement.

8.2 In consideration for your payment of the relevant fees under this Agreement and subject to clause 8.3, we hereby grant you a worldwide, non-exclusive, non-transferable right to: (i) access and use the paid for Services as strictly necessary for your use of the Services, in each case provided you follow all of the rules described in this Agreement.

8.3 The rights granted at clause 8.2:

(a) are only for you personally;

(b) only allow access and use on one device at any given time; and

(c) are granted to you for the rolling period of time set out in the terms of this Agreement (referred to in this Agreement as the Subscription Period), and are at all times subject to our suspension rights and termination rights as set out in this Agreement.

8.4 You are not allowed to:

(a) modify code of the Services or AI System in any way, including inserting new code, either directly or through the use of software;

(b) deliberately attempt to avoid, manipulate or interfere with any security features or technological protection measures included in the Services or AI System, except where permitted by law (for example, making a necessary back-up copy under section 50A, or decompiling for interoperability under section 50B, of the Copyright, Designs and Patents Act 1988); or

(c) pretend that the Services or AI System are your own or make them available for others to access or use in whatever form (including by way of copying the code of the Services or AI System and creating an independent version).

8.5 If the Services or AI System contain any third-party software components (Third Party Software), those components shall be deemed to be incorporated within the Services or AI System for the purposes of this Agreement (except where expressly stated otherwise). Use of the Third Party Software will also be subject to the additional licence terms specified by the relevant third-party owner (the Third Party Additional Terms). We will either include those Third Party Additional Terms with the Agreement or provide you with a link where they can be found. By using the Services, you agree to comply with any applicable Third Party Additional Terms.

9. Outputs

9.1 To the fullest extent legally possible, any and all Intellectual Property Rights in the Outputs shall vest in you unconditionally and immediately upon their creation.

9.2 We hereby assign to you with full title guarantee, for all purposes, applications and fields of use (including by way of an assignment of future Intellectual Property Rights) all of our rights, title and interest in and to all Intellectual Property Rights in the Outputs, throughout the world, including the right to take action for any past, present and future damages and other remedies in respect of every act of infringement.

9.3 You hereby grant us a limited, perpetual, irrevocable, non-exclusive, worldwide, transferable and sub-licensable, licence to use the Outputs, to:

(a) provide the Services and the AI System and otherwise perform our obligations to you in accordance with the provisions of this Agreement; and

(b) train, develop and improve our Services and AI System.

9.4 Notwithstanding clause 9.1, we reserve our rights in any proprietary information, algorithms, models, or metadata that may be embedded within or associated with the Outputs, provided that such reservation does not prevent you from using the Outputs for your intended purposes.

9.5 Where our proprietary information is mixed with or embedded in the Outputs, we grant you a perpetual, irrevocable, royalty-free licence to use such proprietary information solely to the extent necessary for your use of the Outputs.

10. Customer data

10.1 In this Agreement, data, content and other materials (in any form) that you provide to us, input or upload to any part of the Services or AI System, is referred to as Customer Data. Customer Data will always belong to you.

10.2 You may be able to store or transmit Customer Data using one or more Services and the Services may interact with your software or systems (referred to together as Your Systems). You grant us (and each of our direct and indirect sub-contractors) a non-exclusive, royalty-free, perpetual, irrevocable, worldwide, transferable licence, with the right to sub-license to use, copy, access and otherwise utilise Customer Data and Your Systems to:

(a) the extent necessary to perform or provide the Services; and

(b) the extent necessary to exercise or perform our rights, remedies and obligations under this Agreement.

10.3 For the avoidance of doubt, we will not use Customer Data to:

(a) train, develop and improve our Services and AI System; or

(b) market our Services and AI System.

10.4 You warrant, represent, and undertake that:

(a) all Customer Data will:

(i) be accurate, complete, and lawful;

(ii) not infringe any third-party intellectual property rights, privacy rights, or other proprietary rights;

(iii) not contain any material that is defamatory, obscene, offensive, or otherwise unlawful; and

(iv) comply with all applicable laws, regulations, and codes of practice,

(b) you have obtained all necessary consents, permissions, and authorisations required to provide the Customer Data to us and for its use in accordance with the terms of the Agreement; and

(c) Customer Data will not contain any special category data, as defined under UK GDPR or EU GDPR (this includes personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership, biometric data, genetic data, data concerning health, sex life or sexual orientation).

10.5 You will indemnify and hold us harmless against any claims, damages, or liabilities arising from a breach of the above warranties.

10.6 Except to the extent we are required under data protection laws:

(a) we have no control over any of the Customer Data we host as part of the Services; and

(b) we do not actively or systematically monitor the content of the Customer Data.

10.7 You are solely responsible for ensuring the accuracy, quality, integrity and legality of the Customer Data and for ensuring that its use (including in connection with the Services) complies with all applicable laws and does not infringe any other person's intellectual property rights.

10.8 If we become aware that the Customer Data (or any part of it) may not comply with any part of this Agreement, we can:

(a) permanently delete or otherwise remove the relevant Customer Data from the Services;

(b) suspend your access to the relevant Customer Data in accordance with clause 25; and/or

(c) disclose the relevant Customer Data to law enforcement authorities (in each case without the need to consult you),

however, where reasonably practicable and lawful, we shall notify you before taking such action.

10.9 Unless otherwise stated in our Agreement, we are not required to help you extract, transfer or recover any data whether during or after the Subscription Period. You are responsible for maintaining safe backups and copies of the Customer Data. We strongly recommend that you back up all Customer Data regularly and extract it from each Service before this Agreement ends or before any Services are stopped or suspended.

10.10 Customer Data will be held and deleted in accordance with our Privacy Policy available here https://vidrush.ai/privacy-policy.

11. Support and contact

11.1 If you need to get in touch with us, please contact us using our contact details in clause 2.

11.2 If you need to give us notice in accordance with any of the terms of this Agreement, you can only do this by email at the addresses set out in clause 2. You cannot give us notice under this Agreement by any other method.

11.3 If we need to get in touch with you, we will usually do so by the email you have provided to us or by providing you with a notification in the Services.

11.4 We will use our reasonable endeavours to notify you in advance of scheduled maintenance, however, it may not be possible to notify you in advance of any downtime caused by an event or sequence of events beyond our reasonable control, or which is required for emergency maintenance.

12. Privacy and your personal information

12.1 Protecting your personal information is important to us. Our latest Privacy Policy (which may be updated from time to time, available at: https://vidrush.ai/privacy-policy) explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to it and how to contact us and supervisory authorities if you have a query or complaint. Note that some personal information is collected automatically by the Services, whereas other personal information is collected by us at the request of you or us. Please read the information set out in our Privacy Policy carefully as it is important.

13. Collection of technical information

13.1 We may collect and use technical data that might include, for example, the specifications of your device and its software in order to help us provide updates to the Services, product support, and other services related to the Services. We may also use this information to improve our products or services. We will only use any such data that is personal information in accordance with our Privacy Policy (see clause 12).

14. Access details

14.1 To access the Services you will need to use a username and password. These are personal to you only and you warrant and represent that you shall keep confidential and not share with any third party (or with other individuals except those with administration rights at our and any our Authorised Affiliate's organisation as necessary for use of the Service) your password or access details for any Service. Authorised Affiliates are any affiliates of ours identified in clause 24.4 (regarding our payment affiliates) in respect of the relevant Service.

15. Your responsibilities and acceptable use

15.1 You must at all times comply with:

(a) all applicable laws relating to the use or receipt of the Services; and

(b) the terms of this Agreement.

15.2 You must not use the Services to do any of the following things:

(a) break the law or encourage any unlawful activity;

(b) send or upload anything that is (or might be considered to be) defamatory, offensive, obscene or discriminatory;

(c) infringe our or anyone else's intellectual property rights;

(d) transmit any harmful software code such as viruses;

(e) try to gain unauthorised access to computers, data, systems, accounts or networks;

(f) deliberately disrupt the operation of anyone's website, app, software, server or business; or

(g) generate synthetic media, deepfakes, or manipulated content depicting real individuals without their explicit written consent.

16. Disclaimers

16.1 The Services and Outputs utilise artificial intelligence and machine learning technologies, which are evolving fields. Due to the new and developing nature of these technologies, the outputs generated by our Services can be unpredictable and may not always be accurate, factual, reliable, realistic or suitable for your purposes. We cannot guarantee the accuracy or reliability of outputs generated by our Services. By using our Services you understand this.

16.2 We make no representation or warranty that any Outputs are rights-cleared or free from third-party Intellectual Property Rights.

16.3 You acknowledge and agree that Outputs may incorporate, reproduce, or be derived from third-party Intellectual Property Rights.

16.4 You shall be solely responsible for conducting appropriate due diligence regarding any Output before using, reproducing, distributing, or otherwise exploiting such Output.

16.5 You shall obtain all necessary licences, permissions, clearances, and consents required for your intended use of any Output, including but not limited to clearances for any third-party Intellectual Property Rights that may subsist in or be incorporated within such Output.

16.6 You assume all risks and liability associated with the use of Output, including but not limited to risks of third-party intellectual property infringement claims.

16.7 You acknowledge that the legal position regarding intellectual property rights in AI-generated output remains uncertain and that there may be parties not bound by this Agreement who may claim rights over Output.

17. Limitation of liability

17.1 TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS, DAMAGES, LOSSES, OR EXPENSES ARISING UNDER THIS AGREEMENT (INCLUDING UNDER ANY INDEMNITY), INCLUDING BUT NOT LIMITED TO THIRD-PARTY INTELLECTUAL PROPERTY INFRINGEMENT CLAIMS OVER OUTPUTS, SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

18. Changes to this agreement

18.1 We may, at our discretion, make changes to any part of this Agreement (excluding in each case our payment terms at clauses 23 and 24) from time to time by notifying you of such update by e-mail (together with a copy of the update or a link to a copy of the update) or by any other reasonable means which we choose (Update).

18.2 Any Updates will take effect 30 calendar days after you received notice of the Update, unless we specify a later date.

18.3 If you reasonably believe that any Update seriously impacts you negatively, you can end our Agreement in respect of the impacted Services, provided that you notify us of your wish to do this before the Update takes effect and by giving us at least 10 days' prior written notice. Your notice must set out the negative impact which has caused you to exercise this right and you may be entitled to a refund under the terms of this Agreement.

19. Updates to the services

19.1 We may modify the features and functionality of the Services, however, we shall use reasonable endeavours to ensure that any such modification does not materially adversely affect the use of the relevant Services by our customers generally. If the required Technical Specifications (as set out at the beginning of these terms) change as a result of a modification that we make, we will notify you of such changes.

19.2 We may, without limitation to the generality of clause 19.1, establish new limits on the Services (or any part), including limiting the volume of data which may be used, stored or transmitted in connection with the Services, remove or restrict application programming interfaces or make alterations to data retention periods, provided such changes are introduced by Update to the relevant impacted contractual documents.

20. External services

20.1 The Services may enable you to access services and websites that we do not own or operate (referred to below as External Services).

20.2 We are not responsible for examining or evaluating the content or accuracy of these External Services. Before using them, make sure you have read and agreed to the terms on which they are being offered to you including the way in which they may use your personal information.

20.3 You must not use External Services in any way that:

(a) is inconsistent with these terms or with the terms of the External Service; or

(b) infringes our intellectual property rights, or the intellectual property rights of any third party.

20.4 From time to time, we may change or remove the External Services that are made available through the Services.

21. Our responsibility to you

21.1 We must provide the Services to you with reasonable care and skill.

21.2 We are under a legal duty to supply Services that are in conformity with our contract with you.

21.3 If a Service is not provided with reasonable care and skill, you can ask us to re-provide the Service, fix it, or get some money back if we cannot fix it.

21.4 This is a summary of some of your key rights. They are in addition to your cancellation rights set out in clause 27. For more detailed information on your rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.

21.5 If there is a problem with a Service we have provided to you, please contact us as soon as reasonably possible.

21.6 If we breach this Agreement or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By 'foreseeable' we mean that, at the time you clicked to accept this Agreement, either it was clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).

21.7 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage, for example, loss of business opportunity, business interruption, or loss of profits.

21.8 The Services are provided in the same form to all our users. It is your responsibility to make sure the Services meet your individual needs, whether or not these have been discussed with us, and to ensure that the Services will be compatible with any other software or service or any hardware or equipment, except to the extent expressly referred to as compatible in these terms or the Subscription Plans.

21.9 If the Services or any updates provided by us damage your device or any software installed on it as a result of our failure to use reasonable care and skill, please let us know. If we can, we will repair the damage. If that is not possible, we will compensate you. We may ask you for information (including photographs) about what has happened so that we can understand the nature of the problem.

21.10 To the maximum extent permitted by law, we shall not be liable (under any legal theory, including negligence) for any breach, delay or default in the performance of our Agreement to the extent the same (or the circumstances giving rise to the same) arises or was contributed to by:

21.10.1 a breach of our Agreement by you; or

21.10.2 an event or sequence of events beyond a party's reasonable control preventing or delaying it from performing its obligations under our Agreement (not including an inability to pay).

21.11 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our, or any of our employees', agents' or subcontractors', negligence, liability for fraud or fraudulent misrepresentation, compensation you are entitled to under applicable binding laws relating to the protection of your personal information or any other liability that the law does not allow us to exclude or limit.

22. Failures of networks or hardware

22.1 The Services rely on a number of things working properly to enable you to enjoy all of their features. Many of these, such as your internet connection and your device, are entirely outside of our control. Although we will do everything we reasonably can to resolve issues, we are not responsible to you for any delays, interruptions, errors or other problems resulting from use of the internet or electronic communications network, faulty components in your device (such as a faulty camera), or anything else that it would not be reasonable to expect us to control.

23. Subscription plans and prices

23.1 You can purchase Services from us by signing up to a regular, recurring subscription agreement (Subscription Plan).

23.2 By signing up to a Subscription Plan, you agree to the automatic renewal of your Subscription Plan at the intervals and at the price specified in the Subscription Plan you selected at the time of purchase unless and until either you or we amend, cancel, pause or end the Subscription Plan in accordance with these terms.

23.3 Prices for our Subscription Plans are set out on our website. All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.

23.4 Prices for our Subscription Plans may change at any time. We will provide you with a minimum of 30 days' notice ahead of any change to the price of your Subscription Plan. This will allow you to cancel your Subscription Plan within the notice period should you not wish to continue with automatic renewal at the revised price.

23.5 If there has been an error on the site regarding the pricing of any Subscription Plan and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will treat the order as cancelled and notify you by email.

24. Automatic payment

24.1 You agree to pay for our Services through subscription payments.

24.2 Subscription payments will be charged automatically to your chosen payment method at the intervals and at the price specified in the Subscription Plan you selected at the time of purchase unless and until either you or we amend, cancel, pause or end the Subscription Plan in accordance with these terms.

24.3 We will provide a confirmation email following each subscription payment.

24.4 We accept the following payment methods: Apple Pay and Google Pay. All credit card and debit card payments need to be authorised by the relevant card issuer. If you choose to pay by direct debit we will adhere to the guidelines set out in the Direct Debit Guarantee.

24.5 You are responsible for ensuring that your payment and contact details are kept up-to-date to ensure the continuity of your Subscription Plan. You can notify us of a change in details by updating your information on your personal account or by contacting us using our contact information at the start of these terms.

24.6 In the event we are unable to take payment for any reason, we will try to contact you using the contact details you have provided to us. If payment remains unsuccessful after 8 attempts to contact you, we reserve the right to suspend or terminate your Subscription Plan and will notify you by email.

25. Suspension

25.1 We may suspend your access to Services (or any part):

(a) if we suspect that you have misused our Services or have breached this Agreement, in which case (without prejudice to our rights to end our Agreement) we will take steps to investigate the issue following which we may restore or continue to suspend access;

(b) if you fail to pay any sums due by the payment date, in which case we will restore access to our Services promptly after we receive payment in full and cleared funds; or

(c) if required by law, or by court, governmental or regulatory order.

25.2 You are required to continue to pay the fees during any period of suspension, even though you may not have access to all or part of the Services.

26. Our right to cancel

26.1 We reserve the right to cancel your Subscription Plan at any time by providing no less than 30 days' prior written notice to you. This may occur if we cannot provide the Services to you, for example because there has been a change in law, you are in serious breach of the terms of this Agreement, or we cease offering the Subscription Plans. If this happens, you will be refunded on a pro-rata basis dependent on the number of days used and this will be set out in the notice we send to you.

27 Your initial right to cancel

27.1 Except in the circumstances listed in clause 27.3, you have 14 days from the date of your initial confirmation email to change your mind and cancel your Subscription Plan.

27.2 Except in the circumstances listed in clause 27.3 (provided you have not used any credits), you will be entitled to a refund which will be paid to the same account details in which you made payment to us.

27.3 You lose your right to cancel to the extent credits are used, provided that you have requested that the Services be made available during the 14-day period and have expressly acknowledged that your right to cancel would be affected.

27.4 You will be asked for your express consent for us to begin providing the Services immediately by ticking the relevant box before signing up to a Subscription Plan and to acknowledge that you may lose your right to cancel once credits are used. This is to avoid any delay in beginning your Subscription Plan. However, if you do not wish for the Services to begin immediately and do not indicate your consent before signing up, bearing in mind the restrictions set out in clause 27.3 above, we will not provide any services during the 14–day cancellation period.

27.5 To cancel your Subscription Plan in accordance with this clause 27, please go to your dashboard in your personal account, then settings, then manage plan, then click the ‘Cancel’ button.

28. Your ongoing right to pause or end your subscription plan

28.1 You have the right to bring your Subscription Plan to an end following your first billing cycle (e.g. your first month if you are on a monthly Subscription Plan or first year if you are on an annual Subscription Plan) by providing us no less than 3 days' notice ahead of the start date of your next billing cycle. This will end your Subscription Plan ahead of your next billing cycle and you will not incur any further liability to pay for the Subscription Plan. Any overpayments will be refunded to the same account details in which you made payment to us. You are not entitled to a refund for any previous billing cycles, save to the extent you cancel in accordance with clause 27.

29. Consequences of cancellation or termination

29.1 The consequences of the Agreement ending are as follows:

(a) you will no longer be allowed to access or use the Services or AI System;

(b) we may delete or suspend access to any accounts that you hold with us; and

(c) you are not entitled to a refund or other payment, except as otherwise stated in this Agreement.

29.2 Our Agreement coming to an end will not affect any accrued rights and liabilities of either you or us at any time up to the date that our Agreement ends. Any clause in our Agreement that is (either stated in writing to be or is by implication) intended to continue to be binding following the end of the Agreement shall continue to do so.

30. Free trials and promotional offers

30.1 From time to time, we may offer free trials to our Subscription Plans. If you have been offered a free trial, you will not be charged a subscription fee for the duration of the free trial period notified to you when you signed up. After the free trial period ends and unless cancelled in accordance with clause 30.2, your subscription will automatically transfer into a full paid Subscription Plan at the price notified to you when you signed up to the free trial. The first subscription payment will be automatically charged to the payment method you provided to us when you signed up. For more information on the price of our current Subscription Plans, see: https://vidrush.ai/pricing.

30.2 You can cancel at any time before the end of the free trial period notified to you when you signed up and you will not be charged a subscription fee. In the event payment has already been taken for your first subscription payment, we will refund you the full amount of that payment. If you wish to cancel or end your Subscription Plan after the first subscription payment is taken, clauses 27 and 28 will apply. You can cancel by contacting us using our contact details at the start of these terms. You can also use the 'Cancel Renewal' button on your account.

30.3 From time to time, we may offer promotional rates. If you have been offered a promotional rate, your subscription payment(s) will be charged at the promotional rate for the promotional period. After the end of the promotional period notified to you when you signed up and unless cancelled in accordance with clause 30.4, your subscription will automatically transfer into a full paid Subscription Plan at the price notified to you when you signed up to the promotional offer. You will be automatically charged to the payment method you provided to us when you signed up. For more information on the price of our current Subscription Plans, see: https://vidrush.ai/pricing.

30.4 If you sign up to a promotional offer, you can cancel in accordance with clause 27 after (a) the first promotional rate payment is taken and (b) after your first full paid subscription payment is taken. In all other circumstances, clause 28 will apply.

30.5 If you have utilised a free trial or promotional offer, you will not be eligible to any further free trial or promotional offers unless we inform you otherwise.

31. Renewal reminders

31.1 Subscription plans renew automatically dependent on the billing cycle you selected at the time of purchase. At least 30 days before each renewal, including before a free trial or promotional period transfers into a full paid Subscription Plan, we will send you a reminder email.

32. Complaints

32.1 If you are unhappy with us, the Services we have provided to you or if you believe that your Intellectual Property Rights have been infringed in connection with the Services or AI System, or if you believe that the AI System or the Services contain, process or have generated personal data that should not be included (including special category data) you may submit a complaint to us using our contact information at the start of these terms.

32.2 When submitting a complaint, we request that you provide the following information:

(a) your contact details (full name, address, and preferred contact method);

(b) a detailed description of the issue, including relevant dates, purchases and reference numbers;

(c) where the complaint concerns alleged intellectual property infringement, this must also include details of the relevant Intellectual Property Rights and the specific content or activity said to be infringing;

(d) where the complaint concerns personal data (including special category data), this should include a description of the personal data, where it appears in the Services or AI System;

(e) any supporting documentation or evidence, such as receipts, contracts, photographs, or screenshots; and

(f) a summary of the resolution sought (e.g., refund, replacement, repair, takedown, deletion).

32.3 Where a complaint relates to personal data (including special category data), we will assess the complaint in accordance with applicable data protection law. Where we determine that personal data has been processed unlawfully or should not be retained (including where it constitutes special category data processed without a valid legal basis), we will take appropriate steps, which may include deletion, restriction, or anonymisation of the data.

32.4 We will acknowledge receipt of a complaint within 10 working days from the date it is received.

32.5 We aim to provide a final written response:

(a) as soon as possible with regards to personal data (including special category data) complaints; or

(b) for all other complaints, within 8 weeks of the complaint being acknowledged.

32.6 If we are unable to resolve a complaint within this timeframe, we will notify you in writing with an explanation of the delay and provide a progress update.

32.7 Resolutions may include:

(a) offering a refund, replacement, repair, or other remedies required under CRA 2015 if you are a consumer;

(b) providing clarity or further information to resolve misunderstandings;

(c) removing or disabling access to infringing content or activity;

(d) deleting the relevant personal data (such as special category data).

32.8 If you are unhappy with the outcome, you may want to submit your complaint to an accredited provider of alternative dispute resolution (ADR) services, details of which can be found on the Chartered Trading Standards Institute website available here: https://www.tradingstandards.uk/. ADR is a process for resolving disputes that does not involve going to court. If you do not wish to use ADR, you can still bring court proceedings.

32.9 Nothing in this clause affects your rights under applicable data protection law. For information on how to exercise your data protection rights, please see our Privacy Policy 

33. Class action waiver

33.1 You hereby waive any right to participate in, commence, or maintain any class action, collective action, or representative proceeding against us arising out of or in connection with this Agreement.

33.2 You agree that any dispute, claim, or controversy arising out of or relating to this Agreement shall be pursued solely on an individual basis and not as part of any class, collective, or representative action.

33.3 Your sole and exclusive remedies (howsoever arising, including in contract, tort, negligence or otherwise) for any breach of this Agreement by us shall be as set out in the applicable remedy provisions of this Agreement, and you shall not be entitled to bring or participate in any class action or similar collective proceeding in respect of such breach.

33.4 This clause shall survive termination or expiry of this Agreement and shall be binding upon your successors and assigns.

34. Governing law and jurisdiction

34.1 The laws of England and Wales apply to this Agreement, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.

34.2 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another jurisdiction in which you live.

35. General terms

35.1 No one other than us or you (or if applicable, people who have been validly assigned the rights under this Agreement) has any right to enforce any term of this Agreement.

35.2 This Agreement sets out the complete agreement between you and us and supersedes any previous agreements, understandings or arrangements that we may have had, whether these were in writing or discussed. We both agree that neither of us have entered into our Agreement in reliance on (and shall have no remedies in respect of) any representation or warranty that is not written in our Agreement. Nothing in this Agreement will limit or exclude any liability for fraud.

35.3 If any of the clauses in this Agreement are found to be unlawful, this will not affect the validity and effectiveness of the remaining terms and conditions of this Agreement. This means that if one clause or sub-clause is found to be unlawful, it will not apply, but the rest of the Agreement will continue to be in full force and effect.

35.4 We may transfer, assign or sub-license our rights under this Agreement to another business without your consent, but we will notify you of the transfer and make sure that you are not adversely affected as a result.

35.5 If you breach the terms of this Agreement and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach the terms of this Agreement.